Why do clients & customers leave?
(Source: U.S. Small Business Administration and the U.S. Chamber of Commerce)
- 68% perceived indifference or non-caring
- 14% dissatisfied with product or service
- 9% price
- 5% friend's recommendation
- 3% move away
- 1% die
What's the solution?
Actually care and keep in touch with your clients and customers.
How?
Social media
eNewsletter
phone call
or my favorite...send them an actual card in the Mail!
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